Business IT Support

Organisations rely heavily on technology for the day to day running of their business operations, ensuring your hardware, software and cloud systems are available, secure, backed up and optimised is a key requirement to the smooth running of your business. Atulit partner with professional businesses to ensure they have reliable and highly skilled technical expertise on hand in the event of technical system failure or technical support requirement from your staff.

A Managed Service Provider (MSP) is a outsourced IT provider that provides outsourced management of clients technical systems and/or technical support for their staff members – Organisations use managed services delivered by an external provider to ensure they have dependable expertise to manage technical platform and support their users with the benefits of greater support coverage and cost savings.

Managing and supporting a client infrastructure requires a deep understanding of technical aspects and how to troubleshoot and resolve IT problems in addition to following and implementing platform management processes and customer service. One of the key benefits of outsourcing the Technical Support function is the ability to leverage a whole team of technical experts with experience of running this for a multitude of other businesses, typically at a reduced rate to hiring in house.

Atulit operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.

Our support services are calculated on a number of variables, including: size of business, services required, number of offices and support hours required. Atulit provide full consultative services for prospective clients to review their current IT solutions and provide visibility of technical gaps and issues before providing pricing for a complete business IT support service to facilitate productivity, reliability and security for your organisation.

Atulit provide unlimited support based on a fixed monthly cost based on either 9/5 business operations or a 24/7/365 support agreement.

Atulit work with a lot of organisations with dedicated resources in-house and IT expertise. In these environments, ATULIT SUPPORT your internal team to provide co-managed and specialist business IT support, including escalation paths, out of hours support, Platform and Security monitoring, Hardware/Software/Licensing resale and project management for new implementations.

Atulit provides Remote support inclusive in all of our IT packages (with exception of our Co-Managed plan) – we ensures that our clients are using cloud enabled technology so our engineers can remotely manage all systems, in the event of a support requirement we can connect directly to your Desktops, Laptops, Servers, Infrastructure, Firewalls, Website and portals to provide immediate support without the requirement delay associated with site visits. Atulit do not provide onsite support as part of our support plans but have an extensive team of engineers that can provide ad hoc onsite assistance on an hourly or block support option.

Atulit provide both hourly and block hour support, our block hour consulting is suitable for clients who are looking for an IT partner and co-managed plan and have a frequent but not continuous requirement for IT support, Consulting or project implementation.

Atulit perform remote technical support and management of IT Projects for organisations globally, but our focus is organisations that are domiciled out of the South India – The majority of our clients are in Karnataka, Tamil Nadu, Sussex, Hampshire and Hyderabad – and served from the Atulit Karnataka and Tamil Nadu offices.

Atulit provide IT support 24/7/365 for many organisations that work outside of standard UK business hours and overseas offices. This has been a clear differentiator for our clients that work on a global basis with our teams supporting staff offices across the globe and including United States (USA), India, Singapore, China and many more.

Atulit provides competitively priced IT support and services – Our services are designed to provide security and productivity benefits that can directly improve the performance of your staff by up to 35% based on an unmanaged, unoptimised and unsupported IT platforms. Atulit focus on providing the correct level of technical support rather than purely focusing on delivering an inferior level of cheap support – this approach is why Atulit are one of the leading IT Support Companies in the South India.

Choosing the best IT support company for your organisation is a difficult decision, our recommendation would be to focus on leading companies who will perform a consultative review of your current platforms and offer a suggested approach. Atulit provide an IT healthcheck for all new and prospective clients to identify areas for optimisation for our managed and co-managed IT services to ensure we can provide the best managed solutions and peace of mind for your business.