IT Support Hyderaba

Organisations rely heavily on technology for the day to day running of their business operations, ensuring these systems are available, secure, backed up and optimised is a key requirement, and having the required expertise on hand in the event of technical system failure or staff support requirement.

A managed service provider is a outsourced IT provider that manages a client technical systems and/or technical support for staff members

Managing and supporting a client infrastructure requires a deep understanding of technical aspects in addition to management, processes and customer service, one of the key benefits of outsourcing this function is the ability to leverage a whole team of technical expertise with experience of running this for a multitude of other businesses, typically at a reduced rate to hiring in house.

Atulit operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.

Our support services are calculated on a number of variables, including: Size of company, services required, number of offices and Support hours required

Atulit provide unlimited support on a fixed monthly cost, based on either 9/5 business operations or a 24/7/365 support agreement.

Atulit work with a lot of organisations with dedicated IT resources in-house. In these environments, Atulit provide co-managed and specialist services, including escalation paths, out of hours support, Platform and Security monitoring, Hardware/Software/Licensing resale and project management for new implementations.

Atulit provides Remote support inclusive in all of our IT packages (with exception of our Co-Managed plan) – we ensures that our clients are using cloud enabled technology so our engineers can remotely manage all systems, in the event of a support requirement we can connect directly to your Desktops, Laptops, Servers, Infrastructure, Firewalls, Website and portals to provide immediate support without the requirement delay associated with site visits. Atulit do not provide onsite support as part of our support plans but have an extensive team of engineers that can provide ad hoc onsite assistance on an hourly or block support option.

Atulit provide both hourly and block hour support, our block hour consulting is suitable for Chennai businesses who are on a co-managed plan and have a frequent but not continuous requirement for IT support, Consulting or project implementation.

Atulit perform remote technical support for organisations globally, but our focus is organisations that are domiciled out of the South India – The majority of our clients are based within a 50 mile radius of Chennai – and served from The Atulit Karnataka and Tamil Nadu offices.

Atulit focus on value added IT Support services in Chennai rather than being the cheapest service provider. Our years of experience, continuous system monitoring, cyber security protection and 24/7/365 services ensure high performing IT Support services for our customers.

Choosing the best IT support company for your organisation is a difficult decision, our recommendation would be to focus on leading companies who will perform a consultative review of your current platforms and offer a suggested approach. Atulit provide an IT healthcheck for all new and prospective clients to identify areas for optimisation for our managed and co-managed IT services.